Privacy Policy

How we collect, use, and protect your information

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Last updated: October 2024

1. Introduction

GreenMid Healthcare ("we", "our", or "us") is committed to protecting the privacy and security of the personal information of our clients, patients, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.

By using our website at greenmidhealthcare.com or engaging our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, job title, and organization name provided when you contact us or fill out a form.
  • Healthcare Information: Information related to medical billing, coding, and compliance engagements that you share with us as part of our service delivery.
  • Technical Information: IP address, browser type, pages visited, and time spent on site — collected automatically via standard web analytics.
  • Communication Records: Records of emails, phone calls, or messages exchanged with our team.

3. How We Use Your Information

We use the information we collect to:

  • Provide medical billing, coding, consulting, and compliance services
  • Respond to inquiries and service requests
  • Send relevant updates, newsletters, and service information (with your consent)
  • Improve our website and service quality
  • Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS), restricted access to personal data on a need-to-know basis, regular security reviews, and secure data storage practices compliant with applicable regulations.

5. HIPAA Compliance

Where our services involve access to Protected Health Information (PHI), we operate as a Business Associate under HIPAA regulations. We maintain a signed Business Associate Agreement (BAA) with all healthcare clients and implement appropriate administrative, physical, and technical safeguards to protect PHI.

6. Cookies

Our website uses cookies to improve user experience and collect analytics. You can control cookie settings through your browser. For more details, see our Cookie Policy.

7. Third-Party Services

We may use trusted third-party services (such as Google Analytics, Formspree for contact forms, and Google Maps) that collect data under their own privacy policies. We do not control these third parties and encourage you to review their policies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@greenmidhealthcare.com.

9. Data Retention

We retain personal data only as long as necessary to provide our services and meet legal requirements. Healthcare-related records are retained per applicable regulations and client agreements.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or your personal data, contact us: